Who we are
Geeks Technologies provides IT support, computer repair, web design and development, and networking services. This policy explains how we handle personal information when you visit this website, contact us, or use our client portal. You can reach us at hello@geeksofficial.com or contact us.
Information we collect
- What you tell us. When you call, email or message us, we keep your name, contact details and a description of the problem so we can help you.
- Client portal details. If you create an account, we store your name, email address, company (if any), billing details, support tickets, orders and invoice history.
- Device and system information. During support work, and with your permission, we may see information about your devices, software, networks or website. We only access what is needed to fix the problem.
- Technical data. Like most websites, our hosting provider records standard server logs such as IP address, browser type and the pages requested.
How we use it
- To respond to enquiries and deliver the services you ask for.
- To issue invoices, take payment and keep the financial records the law requires.
- To keep our website and portal secure, and to prevent spam and fraud.
- To meet legal obligations and to protect our rights if there is a dispute.
We do not sell your personal information.
Who we share it with
We share information only with service providers who help us run the business, and only as much as they need. This includes our web hosting and email providers, payment processors (where card or online payments are offered), and Google reCAPTCHA, which helps protect our enquiry form and client portal from automated abuse. We may also disclose information when the law requires it.
Payments
Where online payments are available, they are handled by third-party payment providers under their own privacy and security terms. Please see the payment page you are using for details.
Cookies
This website uses only the technical storage it needs to work. Our client portal sets session cookies so you can stay signed in, and reCAPTCHA may set cookies as part of its security checks. We do not run advertising trackers on this website. If that changes, we will update this policy first.
How long we keep it
We keep information for as long as it is needed to provide our services and to meet accounting, tax and legal requirements. When it is no longer needed, we delete it or anonymise it.
Security
We use reasonable technical and organisational measures to protect your information, including HTTPS for our website and portal and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can object to how we use it. Depending on where you live (for example California, the European Economic Area, the UK or Canada), you may have additional rights under local law. To make a request, email hello@geeksofficial.com. We may need to confirm your identity first, and we will respond within a reasonable time.
Children
Our services are for adults and businesses. We do not knowingly collect personal information from children under 16.
Where information is processed
We work remotely, and our service providers may process information in other countries. Where we can, we choose providers that protect information to a standard consistent with this policy.
Changes to this policy
We may update this policy from time to time. The version on this page, published here, is the current one.
Contact
Questions about privacy? Email hello@geeksofficial.com or contact us.