If something isn’t right
We want you to be happy with our work. If a paid service was not delivered as described, tell us within 7 days of completion by emailing hello@geeksofficial.com or opening a ticket in the client portal. We will review the job with you and agree a fair outcome, which may be a further fix at no extra cost, a partial refund, or a full refund, depending on what went wrong.
Diagnostic fees
A diagnostic fee covers the time spent finding the cause of a problem. It is non-refundable once the diagnosis has been delivered, even if you decide not to go ahead with the repair.
Repairs and support
If a repair did not resolve the problem we agreed to fix, we will put it right or refund the repair charge for that issue. We cannot refund time spent on separate or new problems that appear afterwards.
Web design and development
Web projects are usually delivered in stages. Stages you have approved and that we have delivered are generally non-refundable. If we have not started a stage, or we cannot deliver what was agreed, you are entitled to a refund for that stage.
Hardware and third-party items
Hardware, domains, licences and other items we buy on your behalf are non-refundable once ordered, except where the manufacturer or supplier accepts a return. We will help you make a return claim where one is possible.
Maintenance plans, hosting and subscriptions
Cancellation and renewal arrangements are set out in your service agreement. We do not usually refund a renewal that has already gone through, unless the law says otherwise or we agree it with you.
How refunds are paid
Approved refunds are returned to the original payment method, normally within 5 to 10 business days, depending on your bank or payment provider. When you contact us, please include your name and the invoice number so we can find the job quickly.
Nothing in this policy takes away any right you have under consumer protection law.
Contact
To ask about a refund, email hello@geeksofficial.com or contact us.