We want you to be satisfied with the work we do. If a paid service was not delivered as described, contact us within 7 days of completion at support@geeksofficial.com or via a ticket in the Customer Area, and we will review the job and agree on a fair resolution — which may include a further fix at no extra cost, a partial refund, or a full refund, depending on the situation.
Diagnostic fees cover the time spent identifying an issue and are non-refundable once diagnosis is complete, even if you choose not to proceed with the repair.
Custom work — such as web development milestones already approved and delivered, or hardware already ordered on your behalf — is generally non-refundable once delivered or purchased, though we'll always work with you on a reasonable outcome.
Refunds, where agreed, are returned to the original payment method through the client portal.
Geeks Technologies — We Love IT