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Maintenance & Support Services

The recurring upkeep that keeps a computer running the way it did on day one — diagnosis, cleanup, security and setup, handled before small issues turn into replacements.

"More computing sins are committed in the name of efficiency — without actually achieving it — than for any other reason, blind stupidity included."

— W. A. Wulf

Why machines slow down

From the day a computer is unboxed, clutter starts building up quietly in the background: heat and dust inside the case, temporary copies of files you're working on, leftovers from installing and uninstalling programs, cached internet files and cookies, and fragmentation — data scattered in pieces across the hard drive. The more scattered that data gets, the harder the drive has to work to piece it back together.

Keeping a system fast, efficient and power-friendly takes periodic attention: tuning hardware and software settings, removing programs you no longer use, clearing out junk and temporary files, and physically checking that fans and internal components are still doing their job. We recommend having a technician run through this a few times a year — most people wait until it's already a problem.

Familiar signs

Everyday tasks feel noticeably slower than they used to
Startup takes longer with each passing month
Pages load slowly despite a solid internet connection
Apps — or the whole machine — regularly need a restart

What's included

Six ways we keep a system healthy

Each of these is available on its own or bundled as part of a standing maintenance plan.

Backup & Security

Security infrastructure tuned to keep viruses, hackers and everyday online threats from turning into a bad week.

Diagnosis & Repair

A single stop for diagnosing and repairing computers and the devices connected to them — we'll get to the bottom of it.

Optimization

Registry cleanup, defragmentation and tuning that makes an old machine feel close to new again.

Virus Removal

Malware and spyware tracked down and removed, with the door closed behind them so it doesn't happen again.

Data Transfers

Moving files, settings and accounts to a new machine without leaving anything important behind.

Setup & Install

New devices, installations and upgrades set up correctly the first time, including printers, software and accounts.

How we resolve it

Diagnose, fix, restore, explain

We use diagnostic tools to trace the actual cause of a slowdown, rather than guessing — then remove junk and temporary files, defragment the drive, and update outdated or corrupted software and drivers to bring your system back to full speed.